Working with AI: Preparing for further augmenting and automating our work
This presentation is based on knowledge derived from a collection of 55 case studies of recent AI deployments across a wide range of organizational settings. About half of these examples are from the recently released MIT Press book “Working with AI: Real Stories of Human-Machine Collaboration” co-authored by Steven M. Miller and Tom Davenport. The other examples come from several other projects w examining AI deployments in both private and public sector settings.
After providing a few selected examples of AI deployments relevant to urban and smart city management, the following themes will be discussed:
• Relationships between Augmentation and Automation
• The nature of intelligence and linkages to augmentation and automation
• Broader impacts of AI on jobs and employment
• How should individuals and companies respond: Suggestions and things to keep in mind
About Steven M. Miller
Steven Miller is a Professor Emeritus of Information Systems from Singapore Management University (SMU). He is doing case studies and advisory work related to digital transformation, AI applications and deployments, and organizational learning and capability building.
He is actively collaborating with SMU’s Centre for Management Practice to create teaching cases. He serves as a faculty for SMU Executive Development, the university’s executive education unit. He is a consultant for IHiS, Singapore’s national HealthTech agency, advising their Academy for learning and training, and for Certis Group, serving as an advisor to their Certis Centre for Applied Intelligence. He is appointed to Singapore’s Urban Redevelopment Authority (URA)’s AI Technology Advisory Panel which includes advising URA’s Design & Planning Lab. He is an advisor to One Connect Financial Technology Singapore, and an Industry Advisor to AI Singapore’s, Innovation Pillar.
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